Find out everything you need to know about our site through our FAQ.
Orders and shipments
Are masks always available?
Our masks are subject to limited availability. You can always check product availability on the individual product sheet
What payment methods are enabled?
All payment methods accepted by our e-commerce are present in the footer of our site
Are there dedicated discounts for large purchases?
For purchases of large quantities, over 50 units, we recommend contacting us directly at firstname.lastname@example.org and placing MULTIPLE PURCHASE REQUEST in the subject of the email
Where can Narvalo products be purchased?
On the site you can purchase all our products and replacement filters .
Can I only buy online?
Not only! You can also purchase our Urban Masks at official retailers
Where do I find my purchase receipt?
www.narvalo.design is a site dedicated to consumer customers. For purchases through this channel it is not possible to request an invoice. In the order confirmation email you will already find a downloadable PDF with your purchase receipt, showing your data entered during the purchase phase.
It will not be possible to change the receipt later.
When will I receive my order?
Generally you will receive your product in 3-5 working days !
Do you ship throughout Italy?
Absolutely yes, including islands!
Do you ship abroad?
Certainly, for foreign shipments, variable shipping costs may apply depending on the country. Furthermore, for non-EU countries, all customs costs and local taxes are expressly borne by the customer. By completing the purchase, the customer agrees to bear the aforementioned costs. If it is not possible to ship to your destination country, you will be informed during checkout and in any case before payment!
Is it possible to request an invoice for my order?
During the purchase phase it is necessary to correctly fill in all the billing data. The invoice must be requested after placing the order at email@example.com (within 5 working days from the purchase date)
Above what threshold are free shipping available?
With purchases starting from €129, shipping is free for Italy
What does the Narvalo Urban Mask protect you from?
The Narvalo Urban Mask is capable of filtering 99% of pollutants, viruses, bacteria, dust and is also effective against bad odors thanks to a specific layer of activated carbon!
Does the Narvalo Urban Mask protect against Coronavirus?
The Navalo Urban Mask is equipped with a filter technology capable of blocking 99% of pollutants, viruses, bacteria, dust and odors. Despite limited studies regarding this new invisible enemy, the Urban mask is to be considered a tool with the highest protective efficacy available on the market
It is an FFP3/DPI mask, is it certified?
The Narvalo Urban Mask is FFP3 PPE certified. We use premium products from the BLS range, a Milanese boutique company that has been a leader in the production of PPE for 50 years, the product in question has been specifically revisited and improved for Narvalo. You can find the tests carried out and the certification in the certifications section
How are Narvalo masks tested?
The NARVALO URBAN MASK masks were designed with BLS and tested in the BLS and ITALCERT laboratories, obtaining values higher than a standard FFP3. As described on the certifications page, filtration and respiratory resistance tests and a specific test (called fit-test) were performed to validate the seal on the face (FIT FACTOR >100 for an FFP3).
To date we are the only FFP3 PPE certified mask available for the consumer market according to the EN 149:2001+A1:2009 regulation.
As regards the life of the filter, it has been estimated that each single filter, in optimal storage conditions and in normal use, guarantees protection for 30 days
How long do filters last?
Narvalo Urban filters can be reusable several times thanks to the FFP3-R certification. In conditions of normal urban use, we recommend replace them within 30 days of first use.
The 90 hour indication that we provide on the Narvalo App is an example for average urban use
Is the Narvalo Urban Mask reusable?
Certainly! You can wash or change the cover as many times as you like.
Can I use it with glasses?
Certain! Although it depends a lot on the shape and size of your face, many of our user tests have not found any problems in this regard. However, we recommend that you do not insert your glasses inside the filter, to maintain maximum protection.
Can I use it with a helmet?
Certainly! In the specific user test we conducted before launching them on the market, users encountered no difficulties in this regard. Our mask is suitable for all bike helmets and particularly effective for jet-type or open or flip-up motorcycle helmets. For insertion into full-face helmets it depends on the model.
Is it suitable for children?
The Narvalo Urban Mask has basic dimensions more suitable for an adult. From tests carried out, use is comfortable even for teenagers. However, we are preparing for a small solution designed directly for a female audience and for teenagers, and we would like to be able to satisfy the requests of the little ones too, stay tuned!
How to wash the Narvalo Urban Mask and all its components?
We recommend washing the product once a month or when deemed necessary during the filter replacement phase. Both the valve and the bayonet can be washed with cold water with a non-aggressive detergent or a low concentration alcoholic solution.
The mask and its bands can be washed by hand with the same products. For all parts we recommend natural drying, carefully checking that all the pieces are perfectly dry before reassembling the mask. To clean the "internal sponge", use a disinfectant of the type normally available on the market, to be passed delicately over the sealing edge of the facepiece.
Do not touch or clean the white filter part. Do not immerse the filter in any liquid.
You can find more detailed information in the Use and Maintenance section of our site
How do you wear it?
How do you change the filter?
How often should the cover be washed?
The cover does not need to be washed every day, washing is at the user's discretion based on where and how it is used.
Where can I download the app?
The Narvalo App is available on Google Appstore and Playstore for free.
Can I use the credentials used on Narvalo e-commerce to access my account on the App?
No, to access the Narvalo App it will be necessary to create credentials from scratch and not enter those used to purchase the Urban Mask.
What are the functions of the Narvalo App?
With our App you can check the quality of the air around you at any time, record the route taken with your Urban Mask in order to better understand the quantity of pollutants to be filtered by the mask and check the saturation status of the filter
How can I connect my Urban Mask to the Narvalo App?
To connect your mask to the App and take advantage of all its functions, simply follow the steps indicated in the Use and Maintenance section
BLS 502 Narvalo Limited Edition
What type of PPE is it?
Our BLS 502 Narvalo Limited Edition are a p2 certified CE personal protective equipment compliant with the provisions of EU Regulation 2016/425 and the harmonized standard EN 149:2001 + A1:2009 [UNI EN 149:2009]
Their filtering percentage is greater than 94%
For more information visit the certifications page
How many masks are contained in one pack?
A pack of BLS 502 Narvalo Limited Edition contains 20 disposable masks
What is their duration?
Our FFP2 are certified for a duration of 8 hours of continuous use in highly contaminated industrial environments, therefore they guarantee maximum protection for this duration.
Being a certified non-reusable device, in order to guarantee maximum protection we suggest replacing them every day; we also recommend following the wearing instructions in the package and not modifying or altering the masks in any way, which must be replaced if they are damaged or if you feel too hard to breathe
Is it suitable for all face types?
This type of mask adapts easily to faces with different shapes and sizes: thanks to the nose clip the fitting is optimal for the profile of the nose and eyes in order to guarantee excellent wearability and maximum compatibility with glasses
What are the functions of Active Shield?
The Active Shield is a valve with an extraction fan capable of constantly optimizing the air flow inside the mask, eliminating the accumulation of carbon dioxide, humidity and heat, guaranteeing an incredible feeling of freshness
Is it compatible with Urban Mask?
Of course, the Active Shield can be used with all Urban Masks
How long does the battery last?
The battery can last up to eight hours *
* variable data based on usage times, fan speed setting and Bluetooth connection
How do I top up my Active Shield?
The Active Shield battery is rechargeable via USB cable and electricity
Can I use the Active Shield with the “valve stopper” component?
No , you must avoid inserting it in any way as it could compromise the electrical components inside the Shield
Can I wash the Active Shield?
The Active Shield must not come into contact in any way with water or any type of detergent; However, it is possible to sanitize it using UV light
Do your glasses fog up when using Active Shield?
No, the Active Shield was designed to eliminate all the accumulations of air present inside the mask, thus minimizing the risk of glasses fogging
How many speeds does the extraction fan have?
The extraction fan inside the Active Shield has different speeds:
- Automatic: adjusted based on the user's breathing rate which is detected by the sensors inside the Shield
- 3 pre-set speeds
- Manual: it is possible to manually set a personalized speed, i.e. chosen by the user
Will I need to download a new app to use Active Shield?
No, just register the Active Shield on our Narvalo App as done for the Urban Mask. This will unlock all the additional functions guaranteed by the Active Shield
What functions does the Active Shield connected to the Narvalo App have?
With the Narvalo App you can always:
- Monitor the quality of the air around you
- Record your route
- Check the saturation status of the filter
Furthermore, thanks to the Active Shield functions you will be able to:
- Set the extraction fan speed
- Monitor your breathing rate
- Visualize your breathing experience
- Monitor the battery status of the Active Shield