FAQ

Our masks are subject to limited availability. You can always check product availability on the individual product sheet

All payment methods accepted by our e-commerce are present in the footer of our site

For purchases of large quantities, over 50 units, we recommend contacting us directly at sales@narvalo.design and placing MULTIPLE PURCHASE REQUEST in the subject of the email

On the site you can purchase all our products and replacement filters .

Not only! You can also purchase our Urban Masks at official retailers

www.narvalo.design is a site dedicated to consumer customers. For purchases through this channel it is not possible to request an invoice. In the order confirmation email you will already find a downloadable PDF with your purchase receipt, showing your data entered during the purchase phase.

It will not be possible to change the receipt later.

Generally you will receive your product in 3-5 working days !

Absolutely yes, including islands!

Certainly, for foreign shipments, variable shipping costs may apply depending on the country. Furthermore, for non-EU countries, all customs costs and local taxes are expressly borne by the customer. By completing the purchase, the customer agrees to bear the aforementioned costs. If it is not possible to ship to your destination country, you will be informed during checkout and in any case before payment!

During the purchase phase it is necessary to correctly fill in all the billing data. The invoice must be requested after placing the order at orders@narvalo.design (within 5 working days from the purchase date)

With purchases starting from €129, shipping is free for Italy

The Narvalo Urban Mask is capable of filtering 99% of pollutants, viruses, bacteria, dust and is also effective against bad odors thanks to a specific layer of activated carbon!

The Navalo Urban Mask is equipped with a filter technology capable of blocking 99% of pollutants, viruses, bacteria, dust and odors. Despite limited studies regarding this new invisible enemy, the Urban mask is to be considered a tool with the highest protective efficacy available on the market

The Narvalo Urban Mask is FFP3 PPE certified. We use premium products from the BLS range, a Milanese boutique company that has been a leader in the production of PPE for 50 years, the product in question has been specifically revisited and improved for Narvalo. You can find the tests carried out and the certification in the certifications section

The NARVALO URBAN MASK masks were designed with BLS and tested in the BLS and ITALCERT laboratories, obtaining values ​​higher than a standard FFP3. As described on the certifications page, filtration and respiratory resistance tests and a specific test (called fit-test) were performed to validate the seal on the face (FIT FACTOR >100 for an FFP3).

To date we are the only FFP3 PPE certified mask available for the consumer market according to the EN 149:2001+A1:2009 regulation.

As regards the life of the filter, it has been estimated that each single filter, in optimal storage conditions and in normal use, guarantees protection for 30 days

Narvalo Urban filters can be reusable several times thanks to the FFP3-R certification. In conditions of normal urban use, we recommend replace them within 30 days of first use.

The 90 hour indication that we provide on the Narvalo App is an example for average urban use

Certainly! You can wash or change the cover as many times as you like.

Certain! Although it depends a lot on the shape and size of your face, many of our user tests have not found any problems in this regard. However, we recommend that you do not insert your glasses inside the filter, to maintain maximum protection.

Certainly! In the specific user test we conducted before launching them on the market, users encountered no difficulties in this regard. Our mask is suitable for all bike helmets and particularly effective for jet-type or open or flip-up motorcycle helmets. For insertion into full-face helmets it depends on the model.

The Narvalo Urban Mask has basic dimensions more suitable for an adult. From tests carried out, use is comfortable even for teenagers. However, we are preparing for a small solution designed directly for a female audience and for teenagers, and we would like to be able to satisfy the requests of the little ones too, stay tuned!

We recommend washing the product once a month or when deemed necessary during the filter replacement phase. Both the valve and the bayonet can be washed with cold water with a non-aggressive detergent or a low concentration alcoholic solution.

The mask and its bands can be washed by hand with the same products. For all parts we recommend natural drying, carefully checking that all the pieces are perfectly dry before reassembling the mask. To clean the "internal sponge", use a disinfectant of the type normally available on the market, to be passed delicately over the sealing edge of the facepiece.

Do not touch or clean the white filter part. Do not immerse the filter in any liquid.

You can find more detailed information in the Use and Maintenance section of our site

Follow the instructions at the following Use and Maintenance link

Follow the instructions at the following Use and Maintenance link

The cover does not need to be washed every day, washing is at the user's discretion based on where and how it is used.

The Narvalo App is available on Google Appstore and Playstore for free.

No, to access the Narvalo App it will be necessary to create credentials from scratch and not enter those used to purchase the Urban Mask.

With our App you can check the quality of the air around you at any time, record the route taken with your Urban Mask in order to better understand the quantity of pollutants to be filtered by the mask and check the saturation status of the filter

To connect your mask to the App and take advantage of all its functions, simply follow the steps indicated in the Use and Maintenance section

Our BLS 502 Narvalo Limited Edition are a p2 certified CE personal protective equipment compliant with the provisions of EU Regulation 2016/425 and the harmonized standard EN 149:2001 + A1:2009 [UNI EN 149:2009]

Their filtering percentage is greater than 94%

For more information visit the certifications page

A pack of BLS 502 Narvalo Limited Edition contains 20 disposable masks

Our FFP2 are certified for a duration of 8 hours of continuous use in highly contaminated industrial environments, therefore they guarantee maximum protection for this duration.

Being a certified non-reusable device, in order to guarantee maximum protection we suggest replacing them every day; we also recommend following the wearing instructions in the package and not modifying or altering the masks in any way, which must be replaced if they are damaged or if you feel too hard to breathe

This type of mask adapts easily to faces with different shapes and sizes: thanks to the nose clip the fitting is optimal for the profile of the nose and eyes in order to guarantee excellent wearability and maximum compatibility with glasses

The Active Shield is a valve with an extraction fan capable of constantly optimizing the air flow inside the mask, eliminating the accumulation of carbon dioxide, humidity and heat, guaranteeing an incredible feeling of freshness

Of course, the Active Shield can be used with all Urban Masks

The battery can last up to eight hours *

* variable data based on usage times, fan speed setting and Bluetooth connection

The Active Shield battery is rechargeable via USB cable and electricity

No , you must avoid inserting it in any way as it could compromise the electrical components inside the Shield

The Active Shield must not come into contact in any way with water or any type of detergent; However, it is possible to sanitize it using UV light

No, the Active Shield was designed to eliminate all the accumulations of air present inside the mask, thus minimizing the risk of glasses fogging

The extraction fan inside the Active Shield has different speeds:

- Automatic: adjusted based on the user's breathing rate which is detected by the sensors inside the Shield

- 3 pre-set speeds

- Manual: it is possible to manually set a personalized speed, i.e. chosen by the user

No, just register the Active Shield on our Narvalo App as done for the Urban Mask. This will unlock all the additional functions guaranteed by the Active Shield

With the Narvalo App you can always:

- Monitor the quality of the air around you

- Record your route

- Check the saturation status of the filter

Furthermore, thanks to the Active Shield functions you will be able to:

- Set the extraction fan speed

- Monitor your breathing rate

- Visualize your breathing experience

- Monitor the battery status of the Active Shield