Refund policy


1. Purpose of the on-line contract.

1.1 “Supplier”: Narvalo s.r.l., with registered office in Italy, Milano, Via Pietro Maroncelli n. 17 - CF. e P.IVA 11286320962 and operational headquarters in Italy, Milano, Via Raffaello Morghen 20, offers all users the possibility of buying its products through the internet site of which it is the sole and exclusive owner.

1.2 “Customer": the person who buys the products offered for sale on-line by the supplier as a consumer (a natural person acting for purposes not involved in his/her customary trade, business or profession - Article 3 of the Consumer Code – Italian Legislative Decree n° 206/05) or for purposes related to his/her trade, business or profession. The purchase of Products on the Site is permitted only to persons who are 18 (eighteen) years of age or older at the time of ordering. By purchasing on the Site the Customer therefore declares to be of legal age.

1.3 “Conditions”: these terms and conditions of sale are applied by the Supplier exclusively in relationship with customers making on-line purchases. If these conditions are changed, the conditions valid at the time of the customer sends the order shall be applied to the purchase. The customer is required to read these terms and conditions carefully; they are available at for reference at all times. The terms and conditions of sale are governed by the Italian law in force on sales and, where applicable, by the Consumer Code (Italian Legislative Decree n° 206/2005 as amended), Section II, Distance Contracts (articles 50 - 67) and standards concerning electronic commerce (Italian Legislative Decree n° 70/2003).

2. 2. How to place an order.

2.1 The products and prices listed on the site are a public offering in accordance with the procedures specified in these Conditions of Sale and on the site itself. The terms and conditions of this offering apply only to purchases made through the site. Purchase contracts stipulated through the site are made with Narvalo s.r.l. (Supplier)..

2.2 Orders may be placed by compiling the order form available on the site after registering and creating a personal account. By sending the order, the Customer acknowledges and declares having read all the information provided during the purchase procedure and to accept these General Terms and Conditions of Sale in full.

2.3 The order procedure is completed on receipt of the order by the Supplier. In this case, the Supplier will provide confirmation of order by sending a confirmation of order notice to the e-mail address indicated by the Customer. This confirmation lists the articles selected, prices (including delivery costs), the delivery address, the order number and any other conditions that may be applicable to the order. The Customer undertakes to make sure that data is correct and notify the Supplier immediately if there are any errors. Any higher costs caused by data errors which are not reported in a timely fashion will be borne by the Customer.

2.4 In the order preview will be indicated the total price of the order, with separate indication of the delivery costs and any other possible additional expenses. This total, which will also be indicated to the Customer in the order confirmation e-mail, will constitute the total amount due by the Customer in relation to the Product. For each purchase of the products made on the Site, Narvalo will issue an invoice (if the Customer has entered the VAT number) or receipt in all other cases. The invoice or receipt will be issued and transmitted in accordance with applicable law. Invoice/receipt shall be issued on the basis of the information provided by the Customer when placing the order through the Site and which the Customer guarantees is true. It will not be possible to modify any data after the invoice has been issued.

2.5 Products offered for sale may occasionally be totally or partially unavailable. In such cases, the Supplier shall inform the Customer in a timely manner..

3. 3. Sales prices.

3.1 The prices of products on sale are shown in euros and include VAT. Delivery costs, which may vary according to the delivery method chosen, location, quantity of products or in relation to the payment method used, will be specifically indicated (in Euro) in the order summary, as well as in the order confirmation e-mail .

3.2 The Supplier reserves the right to change the price of the Products at any time. It is understood that the price of the Product that will be charged to the Customer will be the price indicated on the Site at the time of the order.

4. Payment methods.

4.1 Payment must be made on-line by credit card.

4.2 On confirming the order, the sum for the items purchased will be debited to the Customer, who authorises the Supplier to credit to its account the total amount shown as the cost of purchase made on-line. The entire procedure is carried out via a secure connection linked directly to ShopifyPayments, owning and managing the on-line payment service, which the Supplier may not access..

4.3 The Supplier is not responsible for any fraudulent and illegal use that may be performed by third parties, credit cards and other means of payment when making payment for the products purchased. The Supplier is at no time during the purchasing procedure able to discover the details of the Customer's credit card, which are sent directly to the Bank operating the service; similarly, the Supplier is unable to verify the correct and lawful origin of credit system used by the Customer.

5. Duty of Inspection and Acceptance of Products..

5.1 The Supplier assures the delivery of purchased products in Italy and abroad, unless otherwise indicated in the product sheet.

5.2 At the time placing the order, an estimated delivery date will be indicated by the Supplier.

5.3 It may happen that if several users purchase the same Product at the same time it is no longer available, despite the purchase order being sent. The Supplier reserves the right, therefore, to communicate any unavailability of the product within and no later than 10 working days from receipt of the order. In this case, the Supplier will propose i) an alternative article of equivalent value or ii), pursuant to art. 1353 and thereafter of the Italian Civil Code, will terminate the contract and the Customer who has made the payment will be promptly refunded the full amount paid.

5.4 Anyway, the Supplier does not assume any responsibility for delays due to force majeure events such as, for example, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, epidemics, shortage of raw materials and other similar events that prevent, in whole or in part, to execute the delivery in the scheduled time.

5.5 Delivery expenses are charged to the Customer and are appropriately highlighted in the order.

5.6 Unless otherwise expressly indicated by the Customer, the Supplier reserves the right to process the order also through split deliveries.

5.7 On delivery of the products, the Customer must verify that packaging is intact, undamaged, neither wet nor otherwise altered, even as regards sealing materials. If there is visible damage to the packaging and/or the product, the Customer may refuse delivery and in this case the products will be returned to the Supplier at no cost to the Customer. Once the delivery document has been signed, the Customer cannot raise any objection about the external aspects of the products delivered.

6. Warranty.

6.1 The Supplier warrants that the goods sold are free of faults that make them unsuitable for the use for which they are intended or which appreciably decrease their value. All products offered for sale by the Supplier are covered by legal warranties.

6.2 If a defect emerges within two years after delivery of the goods, the Customer-Consumer (as defined in Article 3 of the Consumer Code – Legislative Decree n° 206/05) can implement the legal warranty by notifying the defect within 2 months from the date of its discovery. The consumer is required to prove and specify the time when the defect was discovered. On notifying the defect, the Customer may request the Supplier to provide the following alternatives: - reinstate the conformity of the goods by means of replacement; - an appropriate price reduction or termination of the contract if replacement is impossible or excessively burdensome. After two years from the date of delivery of the product, the Supplier shall not be liable for conformity defects found by the Customer-Consumer. Reference is made, in any case, as regards governance of legal guarantees to Articles 128 and thereafter of the Consumer Code. .

6.3 The Customer who is not a consumer (as defined in Article 3 of the Consumer Code – Legislative Decree n° 206/05) is entitled to enact the legal warranty provided for in the Civil Code but shall cease to be covered by said warranty if the defects in question are not notified to the Supplier within eight days of discovery. The Customer is required to prove and specify the time when the defect was discovered. The legal warranty for the Customer who is not a consumer is valid for a maximum period of 12 months from delivery of the product. After this period, the Supplier will not be held liable for conformity defects found by the customer.

6.4 In any case, the notification must be made in writing addressed to the Supplier and should contain a detailed description of the nature and extent of the fault and/or defect in question, the product identification label and a copy of the packing slip or invoice. Notification not accompanies by the features and content as indicated above cannot be accepted as a valid complaint and will not therefore avoid the effect of the above-mentioned expiry term..

6.5 The Customer shall keep the goods delivered at the disposition of the Supplier in order to enable necessary investigations. The Supplier, on confirming the validity of the complaint, where possible shall replace non-conforming or defective products with products of the same quantity and quality of those covered by the sales contract. In this case, the Supplier may request the return of the defective products at the expense of the Customer. The Supplier will not be held liable for any further present or future damage and/or losses suffered by the Customer and will only respond to the extent of the value of the goods supplied and ascertained as faulty.

6.6 The warranty does not apply if the Customer cannot provide evidence of having correctly used and kept the products subject to complaint.

7. Consumer's right of withdrawal.

7.1 Only the Customer-Consumer (as defined in Article 3 of the Consumer Code – Italian Legislative Decree n° 206/05) may withdraw from the sale for any reason, without explanation and without any penalty in the manner and times envisaged by Articles 64 and 65 of the Consumer Code. In particular, the Customer shall send the Supplier written notice by registered letter with confirmation of receipt within 14 working days from receiving the product. The notice of withdrawal must specify the wish to withdraw from the purchase and the product or products for which the right of withdrawal is intended to be exercised, attaching a copy of the relative invoice/receipt.

7.2 The Customer who exercises this right of withdrawal shall be entitled to a refund of the full amount of purchase including shipping costs. The Supplier will refund the Customer within 30 days of receipt of the notice of withdrawal after evaluating the integrity of returned products.

7.3 The Customer is obliged to return the goods to the Supplier within 14 days of the date of withdrawal, by sending the products to the following addresses: NARVALO SRL, Via Raffaello Morghen, 20 – Milano (MI).

7.4 The right of withdrawal, however, is subject to the following conditions: - the right applies to individual products purchased in their entirety; - the product purchased must be returned intact, in the original package and complete in all parts (including packaging and accessory documentation); - shipping charges for returning the product are charged to the Customer; - shipment is made at the full responsibility of the Customer.

8. Personal data processing.

8.1 The customer's personal data is processed by the Supplier in accordance with the dispositions of Regulation (EU) 2016/679 (General Data Protection Regulation). The data controller is NARVALO SRL. See the Privacy notice on the Site.

9. Communications.

Any communications should be addressed to the Supplier at the following address: NARVALO SRL Via Raffaello Morghen, 20 20158 Milano (MI) ITA


10. Enforceable Law - Jurisdiction.

10.1 These General Conditions of Sale and the contracts regulated by them will be governed by the Italian Material law. It is expressly excluded the application of the United Nations Convention on Contracts for the International Sale of Goods. .

10.2 Any dispute arising from the validity, interpretation, performance or enforcement of this General Conditions of Sale and the contracts regulated by them shall be exclusively referred to the jurisdiction of: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) exclusively the Court of Milan, in any other case.